Austin Build

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Privacy Policy

1. ABOUT US

“We,” “us,” or “our” refers to Austin Build, with its principal place of business located at 1250 Capital of Texas Highway South, Building 3, Suite 400, Austin, TX 78746.

2.ABOUT THIS PRIVACY POLICY

Your privacy matters to us. This Privacy Policy explains how we collect, use, safeguard, and disclose personal information when you access or use our website, services, and communications (collectively, the “Services”).

This Privacy Policy also applies to SMS communications. Any phone numbers or SMS opt-in consent collected through our website or other channels are used solely for communications related to our services and in compliance with applicable laws.

If you have any questions about this Privacy Policy, please contact us using the information provided below.

3. INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect personal information you voluntarily provide to us, including:

Contact Information

When you submit a form, request information, or communicate with us, we may collect your name, email address, phone number, mailing address, and any other information necessary to respond to your inquiry.

SMS Information

If you opt in to receive SMS messages, we collect your mobile phone number and your explicit consent to receive text messages. SMS opt-in is voluntary and not required to submit an inquiry.

Payment Information

If you purchase products or services, payment details are collected and processed securely by third-party payment processors. We do not store or maintain your financial information.

Forms and Surveys

You may provide additional information when completing forms, surveys, questionnaires, or submitting feedback.

Communications

We may retain records of communications, including emails, phone calls, and text messages, to respond to requests and provide customer support.

4. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Respond to inquiries and customer service requests
  • Provide project updates, appointment scheduling, and follow-up communications
  • Deliver requested information about our services
  • Improve our website, offerings, and user experience
  • Send administrative or operational messages
  • Comply with legal obligations and prevent fraud

SMS messages are sent only to users who have provided explicit consent.

5. LEGAL BASIS FOR PROCESSING

We process personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal requirements
  • Legitimate business interests that do not override your rights

You may withdraw your consent at any time.

6. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information.

We may share personal information only in limited situations, including:

  • With trusted service providers who help operate our website, CRM systems, or communication tools, subject to confidentiality obligations
  • In connection with a business transaction such as a merger or asset sale, as permitted by law
  • When required by law or legal process

SMS CONSENT PROTECTION

Phone numbers and SMS opt-in consent collected for text messaging purposes will never be shared with third parties or affiliates for marketing purposes.

7. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no system can be guaranteed 100% secure, we take commercially reasonable steps to protect your data.

8. MARKETING AND COMMUNICATION PREFERENCES

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails.

For SMS messages, you may opt out at any time by replying STOP. You may opt back in by replying START.

We may still send non-promotional messages related to your inquiries or transactions.

9. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

10. INTERNATIONAL DATA TRANSFERS

If personal information is transferred outside the United States, we take appropriate steps to ensure adequate data protection safeguards are in place.

11. YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have the right to:

  • Access, update, or delete your personal information
  • Restrict or object to certain processing activities
  • Withdraw consent at any time

To exercise these rights, please contact us using the information below.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our Services indicates acceptance of the updated policy.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Austin Build
1250 Capital of Texas Highway South
Building 3, Suite 400
Austin, TX 78746
📞 (512) 500-2238